Cancellation & Salon Policies

We understand that things come up, and we’re always happy to work with you when possible. Because we are an appointment-based salon, adequate notice is important so we can offer your appointment time to another guest.

Cancellations & Rescheduling

72 hours’ notice is required to cancel or reschedule an appointment online.

If you need to make a change within 72 hours of your appointment, please contact the salon directly. Online changes may no longer be available.

Cancellations made within 24 hours of your appointment will result in the loss of any deposit paid.

No-shows or appointments missed without communication will be charged 100% of the scheduled service.

Deposits

A 50% deposit is required for:

All new clients

Clients who have previously no-showed or missed an appointment

Clients who have cancelled 3 or more times

Deposits are applied toward your service and are non-refundable when an appointment is cancelled within 24 hours.

Extension Appointments

Extension appointments require significant time to properly prepare and complete your service.

If you have an extension move-up scheduled but decide you would like your extensions removed instead, advance notice is required so we can adjust the appointment time and schedule accordingly.

Same-day changes from a move-up to a removal, or failure to provide advance notice, will be charged at the full scheduled move-up rate.

Product Sales

All product sales are final, including hair extensions.

These policies are in place to protect our time, our staff, and our business while allowing us to provide the best possible experience for every client.

We truly appreciate your understanding and respect for our policies.

— Michelle Nichole Hair Studio